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Our FAQs

SHIPPING RELATED ENQUIRIES

Where do you ship to?

We ship to the UK, all countries in Europe whose currency is the Euro as well as Switzerland, Norway, Sweden and Denmark. For shipping outside of these countries, please contact us and we will do all we can to help.

Do I pay for shipping?

We offer free shipping when you spend over a certain amount. Please visit the Shop page to see what the free shipping threshold is where you live.

How long does shipping take?

Please allow 2 business days (UK) and 3-5 business days (Europe) from the day you place your order. If you need anything sooner, please contact us through live chat on the website and we will see what we can do to help.

Will I need to be at home to receive my order?

Our packaging fits through around 95% of letter boxes so hopefully not. We understand the hassle of having to wait around at home or go and collect something that you ordered online so we’ve tried to remove that strain.

Can I track my parcel?

We do not currently offer a tracking service on deliveries. If you have not received your order within the delivery times we have outlined, please contact us.

Can I choose my delivery date?

We do not currently offer the ability to set a delivery date. Please allow 2 business days for all UK deliveries and 3-5 business days for anywhere else. As always, please do not hesitate to contact us if you have any questions.

I haven’t received my order, what should I do?

Sorry to hear that. Please contact us as soon as you can and we will urgently resolve this for you. Please contact us through live chat on our website, direct message on Facebook/Instagram/WhatsApp or send an email to hello@lifejacketskinprotection.com.

Do you use lots of excess packaging?

Wherever possible, we use recycled packaging materials and virtually everything we send you can be recycled or re-used. We have tried to keep unnecessary packaging to a minimum to avoid unnecessary waste. We think you’ll like it.

Can I return products?

Yes of course. Provided they haven’t been used or opened. Please contact us as soon as you can and we will urgently resolve this for you. Please contact us through live chat on our website, direct message on Facebook/Instagram/WhatsApp or send an email to hello@lifejacketskinprotection.com.

The product arrived damaged. What should I do?

Sorry to hear that. Please contact us as soon as you can and we will urgently resolve this for you. Please contact us through live chat on our website, direct message on Facebook/Instagram/WhatsApp or send an email to hello@lifejacketskinprotection.com.


PRODUCT RELATED ENQUIRIES

Can I use LifeJacket skincare products on my children?

Always seek your doctors advice for best sun safety practice for newborns. LifeJacket products have been approved for use on anyone from age 2 upwards, so are certainly safe to be used on young children. Babies and children should be kept out of direct sunlight. When they are outside, we would recommend you use very high sun protection on your children so select from our SPF 50+ range.

I’m a woman, can I use LifeJacket skincare products?

We created LifeJacket to arrest the increase in male skin cancer. Our theory is that men avoid sun protection and one of the main reasons is that they don’t like the products currently available. So we developed high performance skincare and clothing to address men’s needs. The skincare is lightweight, non-greasy and rubs in easily through body hair. However, there’s absolutely no reason why women can’t use our products too. Despite our name, we love women just as much as men. We just think men need a bit more help!

What are the ingredients?

On every skincare product page, you can find a full list of all raw material ingredients in our products, just checkout the section titled “INSIDE LIFEJACKET PRODUCTS”

Where do the skincare ingredients come from?

All our partners are major UK, German and US cosmetics suppliers.

Will LifeJacket skincare products stain my clothes?

Some of the filters used to provide the high level of sun protection in our sunscreen products are light yellow, by nature. This is true for most chemical sunscreens in the marketplace. Whilst we use a combination of different filters, there may be a small degree of staining on clothes which will be more noticeable (obviously) on white or cream clothing. This can be washed out with detergent, especially if treated quickly.

Does LifeJacket protect from UVA and UVB?

Yes. Our sunscreens are all broad spectrum, providing UVB protection (as determined by the SPF rating) and UVA protection (as determined by the European UVA symbol). If you’re more familiar with other UVA rating systems (like the star system), all our sun protection cosmetics are 5*. As you might expect from LifeJacket, high performance is our mantra and we max out on all score metrics.

What’s the best way to protect myself in the sun?

Ultraviolet (UV) rays from the sun and other sources like tanning beds are the main cause of skin cancer. Over exposure can also cause sunburn, eye damage, and premature wrinkles. Covering your skin with clothing, sunscreen with a sun protection factor (SPF) of at least 30 and a suitable UVA rating, and staying in the shade can help lower your risk.

Take the following steps to stay as safe as possible:

Wear clothing if possible: when out in the sun, wear clothing and a wide-brimmed hat to protect as much skin as possible.

Protect your eyes with sunglasses that block at least 99% of UV light.

Use a broad-spectrum sunscreen with an SPF of at least 30: Reapply at least every 2 hours, as well as after swimming or sweating.

Seek shade: Limit your direct exposure to the sun, especially between 10am-4pm, when UV rays are strongest.

Avoid tanning beds and sunlamps: both can cause serious long-term skin damage and contribute to skin cancer.

Which SPF should I choose?

Please remember, the protection you chose should be based on where you are, how long you are in the sun for and most importantly your own skin type. Someone with fair skin will burn more quickly than someone with darker skin even if they both use the same sun protection. With this in mind, pick an SPF that considers all these points. If you are in strong sun for a sustained period, go for a higher SPF.

How often should I re-apply?

We always think it’s better to be safe than sorry. If you’re outside constantly, for a sustained period of time, you should re-apply every two hours as a minimum. You should re-apply more frequently if sweating, swimming or towelling. In all other situations, follow the SPF guide here.

What is the correct amount to use?

This is where most of us go wrong and burn. The correct dosage is 5ml (one teasspoon) per body part. To avoid any doubt, one body part is: one arm, one leg, the chest, back or head. The graphic on the back of our packaging should help.

Are your sunscreens waterproof?

Whilst our products have all been tested for water resistance, we don’t like to make a big noise about it. That’s because ‘water resistant’ does not mean ‘waterproof’ and people misinterpret both. Ultimately, if your skin gets wet, it’s probable that some of the sunscreen you’d put on will have worn off. We can’t be sure how much because we don’t know how your skin will respond to whatever you’ve been doing.  So, instead of making bold claims about waterproof protection, we prefer to guide you towards re-applying as soon after sweating, towelling or swimming as possible. But if you do get caught out, or need water resistant protection for whatever you’re doing, the lab tests we carried on our products showed protection for up to 60 minutes after your skin becomes wet. We’d just prefer it if you didn’t wait that long and topped up sooner.

Are your products tested?

All of our skincare products are clinically and dermatologically tested and are all verified as suitable for sensitive skin. That means they’ve been tested on consenting humans under the supervision of a registered dermatologist. Furthermore we have had all of our SPF products tested under the stringent requirements of ISO 24442 and ISO 24443 which prove their efficacy in sun protection against both UVA and UVB rays. Our fabrics are also tested in recognised laboratories. All of our skincare and clothing products have passed the required European regulations so you can be 100% sure that your skin will be protected provided you follow our usage guidelines.

How many stars does do your sunscreens have?

Performance is at the heart of what we do. Our sunscreen products use a combination of chemical and physical filters to achieve the results we wanted in a formulation that would encourage men to use them more regularly than they do now. All of our SPF products deliver 5* performance in respect of the widely recognised UK system but we are also proud of our performance across the equivalent classification systems from around the world, achieving top classifications in all.

Are your products reef safe?

Yes they are. Hawaii recently announced it has approved a measure to prevent the use of sunscreens containing two UV filters commonly used in sun protection products in response to a study that suggested they had a harmful impact on coral reefs. The two UV filters in question are Oxybenzone (described as Benzophenone-3 on European labels) and Octinoxate (described as Ethylhexyl Methoxycinnamate). None of our skincare products contain these two chemicals.

Are your sunscreen filters chemical or physical?

Our sunscreen products use a combination of chemical and physical filters to achieve the results we wanted in a formulation that would encourage men to use them more regularly than they do now. Suncare is (quite rightly) heavily regulated and within Europe there is a defined list of the UV filters that are allowed to be used in cosmetic products. This is covered under Annex VI of the EC regulation 1223/2009 and the filters on the list have extensive data available concerning their safety and use. This list also sets out permitted conditions of use and the maximum concentration of the filter in a cosmetic product.

Can I change the size if the clothing doesn’t fit?

Yes of course, providing the item in question hasn’t been used. Please contact us and we will resolve this you. Please contact us through live chat on our website, direct message on Facebook/Instagram/WhatsApp or send an email to hello@lifejacketskinprotection.com.

What’s the different between the sports t-shirt and the active t-shirt

Both fabrics are SPF50+ to protect you when you’re outside. Both fabrics are moisture wicking. Both t-shirts have the same cut and shape. The sports t-shirt is more like a traditional gym t-shirt in terms of fabric and feel. It also has a large LifeJacket paint logo printed on the back. The active t-shirt is more like a normal cotton t-shirt in terms of feel with some subtle LifeJacket design elements.

Is your clothing made and sourced ethically?

To ensure ethical manufacturing, we require our manufacturing partners to be certified by Worldwide Responsible Accredited Production (WRAP). WRAP is an independent, non-profit organization of manufacturers who have established and adhere to high standards for labour practices, factory conditions and environmental responsibility. WRAP is dedicated to ethical manufacturing.


QUESTIONS ABOUT LIFEJACKET

How can I talk to somebody?

You have several options. Contact us through live chat on our website. Direct message us on Facebook, Instagram or WhatsApp. Or, send an email to hello@lifejacketskinprotection.com. In all cases, tell us you want to talk, send us your phone number and we’ll call you straight back.

Do you have any physical stockists

Not at the moment. We’re more focused on being able to have a direct relationship with our customers and fans. We just prefer it that way for now.

Why should I buy from you rather than an established brand

We may be newer to the marketplace than others but we have spent three years, working tirelessly with major European and international suppliers to produce innovative and high performance skincare formulations and fabrics. Our skincare and clothing has been made to address men’s pain points around sun protection. All of our skincare has been dermatologically and clinically tested and our clothing has also been laboratory tested. We think you’ll love it all. Try us out and see.

Can I work for you?

We’re always interested in speaking to talented and creative people who can help us produce video and photographic content. We don’t mind where you’re based. Please email hello@lifejacketskinprotection.com and explain why you are interested in working with us and what you think you can offer.

Can I get on your email list?

Of course – no worries. Please sign up using the form at the bottom of virtually all our web pages to receive the latest news, special offers and updates from LifeJacket. We promise not to bombard you.

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